Hudson Nonstop store in O’Hare airport features Amazon’s Just Walk Out technology. Photo Credit: Roger Dooley A couple of decades ago, I co-founded a mail order...
When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles clearly with consumers. Bloomberg has...
Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore products, locate items,...
Norwegian fitness chain 3T draws on Agillic’s vast industry knowledge to enhance its membership experience, improve retention, and to grow its customer lifetime value. 3T...
The Gist Customer engagement. AI predicts ideal service moments, boosting potential sales and satisfaction. Shopping efficiency. Machine learning speeds up shopping, balancing assistance with autonomy. Retail insights. AI transforms...
Retail therapy? People visiting an outdoor market. — Image by © Tim Sandle A new report from CX Network has revealed the top trends in customer...
The MoU signing ceremony took place in Paris with the participation of FPT Software Chairwoman Chu Thi Thanh Ha, SQLI Group CEO Philippe Donche-Gay, and representatives...
Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study. While a majority of auto...
What appeared to be a decline in auto insurance shopping because of high premiums throughout the industry has ended, as the latest reports from TransUnion and...