How to fix a Fire TV remote that isn’t working | Digital Trends

Before we even get into the thick of troubleshooting and repairs, we’d like to call attention to the fact that most Fire TV remotes actually have a troubleshooting mode. It’s nothing fancy, but if the little LED at the top of your remote flashes when you press the blue Alexa button, your remote can troubleshoot.

With us so far? Now here’s what you need to do to access troubleshooting mode:

Step 1: Press the Rewind and Right navigation buttons at the same time, and hold for 3 seconds.

Step 2: Press the Menu button. The LED at the top of the remote should light up green, letting you know you’ve entered troubleshooting mode.

Step 3: Press any button on your remote, and the LED will light up different colors to indicate what kind of issue your remote may be having. We’ve also listed each color/blink code below:

• Red (slow blinking): Low battery
• Red (fast blinking: A general error indication
• Orange: Your Fire TV remote isn’t paired to a Fire TV device
• White: Your Fire TV device may be turned off
• Blue: No issues

Step 4: To exit troubleshooting mode, press and hold the Play/Pause and Up navigation buttons at the same time, and hold for 3 seconds.

Step 5: Press the Menu button to disable troubleshooting mode. Then remove your remote’s batteries and place them back in.

This should work for the Alexa Voice Remote Pro, the third-generation Fire TV remote, and the second-generation Alexa Voice Remote Lite.

Step 1: The first thing you’ll need to do is unplug your Fire TV device from power and your TV’s HDMI input, then wait 60 seconds. If you’re using a Fire TV-powered smart TV, just unplug it from the power outlet it’s connected to.

Step 2: Grab your Fire TV remote. Press the Left navigation button, the Menu button, and the Back button at the same time, and hold for 12 seconds.

Step 3: Let go of the buttons, then wait 5 seconds. Now take the batteries out of your remote.

Step 4: Plug your Fire TV device back in, and wait until you see the screen that says a remote cannot be detected. Now place the batteries back in your remote.

Step 5: Press the Home button. If the LED indicator blinks blue, your remote has been successfully paired to your Fire TV device. If it doesn’t pair, press and hold the Home button for 10 seconds.

Step 1: Press and hold the Home button. While holding, press the Menu button three times.

Step 2: Let go of the Home button. Then press the Menu button nine times.

Step 3: Take the batteries out of the remote. Now, unplug your Fire TV device from power and HDMI, then wait 60 seconds.

Step 4: Place the batteries back in your remote, then reconnect your Fire TV device. When the Home Screen appears, press and hold the Home button for 40 seconds.

Step 5: After about 60 seconds, your remote should be paired.

Step 1: Disconnect your Fire TV device from power and HDMI, then wait 60 seconds.

Step 2: Press the Left navigation button and Menu button at the same time, and hold them for 12 seconds.

Step 3: Let go of the buttons and wait 5 seconds.

Step 4: Take the batteries out of the remote, then plug back in your Fire TV device and wait for the screen that says a remote cannot be detected.

Step 5: Place the batteries back in your remote, then press the Home button.

Step 6: If your remote still isn’t paired, press and hold the Home button for 10 seconds.

Nothing yells “misbehaving remote” like a couple of dying batteries. As we mentioned in the troubleshooting mode section, if your Fire TV remote’s LED is slowly blinking red, this means the batteries are running low.

And while this may sound obvious, do make sure you’re installing the batteries correctly. When placed incorrectly, it could appear that the batteries look fine, so take the extra second or two to double-check.

Unlike traditional IR remotes, a Fire TV remote control forms a Bluetooth handshake between the controller and host device. This A-to-B Bluetooth pairing should be good for up to 30 feet, but that may not always be the case. Oftentimes, walls, floors, ceilings, small appliances, and other Bluetooth and Wi-Fi-connected devices can generate interference.

If your Fire TV remote has been losing connection to a Fire TV streaming device or smart TV, take a look around your entertainment space. If there are any devices you can relocate without messing up your everyday AV configuration, try moving one or more devices to a new location.

Unbeknownst to you, your Fire TV remote could be physically damaged. Dropping it a couple of times is probably not going to do much, but if your controller is prone to falls, and you’ve got hard floors, there’s a chance it may have taken too many dings.

Cosmetic damage to one section of the remote could also be the cause of problems that aren’t in that same area.

Whether your remote is damaged beyond repair or lost, there may come a time where you need to buy a new Fire TV remote. And if you purchased the incorrect model for the Fire TV device you’re operating, the remote isn’t going to work.

If you’re not sure which version of the Fire TV Stick you own, you can sign into your Amazon account to check. To do so, head to your Amazon account’s Manage Your Content and Devices dashboard. Any and all registered Fire TV devices (including Amazon smart TVs, and Fire TV-powered smart TVs from brands like Toshiba and Insignia) will appear under All Devices.

A new Alexa Voice Remote Pro is compatible with the following Fire TV devices:

• Fire TV Cube (3rd Generation)
• Fire TV Cube (2nd Generation)
• Fire TV Cube (1st Generation)
• Fire TV Stick 4K Max (2nd Generation)
• Fire TV Stick 4K Max (1st Generation)
• Fire TV Stick 4K (2nd Generation)
• Fire TV Stick 4K (1st Generation)
• Fire TV Stick (3rd Generation)
• Fire TV Stick (2nd Generation)
• Fire TV Stick Lite

• Fire TV (3rd Generation, Pendant Design)

• Fire TV Omni QLED Series

• Fire TV Omni Series
• Fire TV 4-Series

• Fire TV 2-Series

• Toshiba Smart 4K UHD TV – Fire TV

• Toshiba Smart HD 1080p TV – Fire TV
• Toshiba Smart 4K UHD with Dolby Vision – Fire TV
• Insignia Smart 4K UHD TV – Fire TV
• Insignia Class F20 Series Smart HD 720p – Fire TV

A new Alexa Voice Remote (3rd Gen) is compatible with the following devices:

A new Alexa Voice Remote Enhanced is compatible with the following devices: