AT&T is DOWN! American customers hit with mobile phone outage

AT&T is down for thousands of Americans across the nation – three months after a widespread glitch left people without service for hours.

Wednesday’s issues appeared around 4am ET and are plaguing mobile phones and internet.

DownDetector, a website that monitors online outages, shows customers in Chicago, Dallas, Phoenix and other major cities are experiencing problems.

AT&T told DailyMail.com that some some cell towers are showing appearing as ‘degraded,’ which could be contributing to connectivity issues. 

DownDetector’s website shows issue reports for AT&T began to flood in around 10am ET on Tuesday, but has since jumped to more than 1,300 users as of 7am ET.

Approximately 58 percent of users cited issues with their mobile phones, 32 percent do not have a signal and 11 percent are having issues with mobile internet.   

However, the outage is not hitting all American customers at the moment. 

Users flocked to Elon Musk’s X early Wednesday morning to share their frustrations about limited cell service, but to ask the masses if they are also experiencing issues. 

One X user stated that they are switching phone carriers today due to AT&T going down three times in the past two months. 

Others shared that they expect to receive a discount on their June bill. 

The current outage has reminded customers of the major glitch that hit in February, which knocked out service for more than 70,000 AT&T users for nearly the entire day.

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The spike of that outage also occurred around 4am ET and left users’ devices on SOS, which means there is not a connection.

AT&T has more than 240 million subscribers, the country’s largest, which means when issues hit a majority of Americans do not have cellular service.

There had been speculation that the February issue may have been the result of a cyberattack, but the company said there were ‘no indications of malicious activity’. 

During the widespread outage, the Department of Homeland Security (DHS) and FBI revealed they were opening up an investigation into what could have happened.

However, AT&T made a statement following the news: ‘Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.’

‘We are continuing our assessment of [the] outage to ensure we keep delivering the service that our customers deserve.’ 

While AT&T provided the answer of human error, how the outage played out has raised many questions, such as why were only some people impacted and others not.