Walmart’s Retail Renaissance Brings Better to Life with Innovation, Integrations

Meeting all your needs, from A to Z

Walmart has built a suite of Pickup and Delivery options that underscore convenience and fit into customers’ lifestyles. From In-Store Pickup to Early Morning Delivery and Late-Night Express Delivery, these offerings empower customers, providing them flexibility and control to get what they need when they need it.

The company’s InHome service is designed to be the ultimate time saver for customers by delivering everyday essentials, general merchandise and fresh groceries directly into their homes. Walmart is the only retailer offering delivery straight into customers’ kitchens or homes. InHome is available as an add-on to the Walmart+ membership. Walmart has recently expanded the reach of its InHome service, making it accessible to over 45 million households across more than 50 markets nationwide. These markets include major metropolitan areas such as Boston, Detroit and Philadelphia. With this expansion, Walmart has created over 4,000 jobs for dedicated InHome Associate Delivery drivers nationwide since the program’s launch in 2019.

In January, Walmart revealed it was enhancing the InHome service with replenishment. Replenishment, powered by AI, utilizes a personalized algorithm to predict customer needs and automatically place items into the cart with your InHome order to be delivered straight to customers pantries and refrigerators.

The algorithm learns customers’ regularly-purchased items including frequency and quantity. In April, replenishment began its initial testing, and customer feedback has been positive. Customers noted  the service provides them with increased flexibility, time savings and a level of precision in the items added to the cart. One customer said that replenishment has given them the reassurance that they won’t forget necessary items from their weekly shopping list.  

GenAI-powered shopping assistant

Walmart’s GenAI search experience on Walmart.com and in-app launched earlier this year, allowing customers to spend less time scrolling, tapping and searching and more time enjoying life. This advanced capability enhances the shopping experience by enabling customers to browse based on specific use cases, generating more relevant and cross-category results. Since that time, Walmart has added more GenAI-powered online shopping features, including GenAI-powered product reviews, product summarizations and product comparisons.

Walmart is now beta testing a GenAI-powered shopping assistant. The shopping assistant engages customers in natural, free-flowing conversations. As customers discover, evaluate and decide on the best product for them, the assistant can guide them to make the best choice for their unique needs, faster. For instance, the shopping assistant can respond to customer inquiries such as, ‘What’s the ideal present for a 5 year old?” Over time, it will evolve to include more advanced features and capabilities, eventually serving a trusted shopping companion and further transforming Walmart from a place to buy items to the first stop for any need or occasion.

Continuing to deliver for customers

At Walmart, a passion for delivering exceptional unmatched customer convenience knows no bounds. The company is committed to continuously building, innovating, and enhancing services, so that customers can make the most of their time. From late-night deliveries to early morning express and even direct entry into customers’ homes, Walmart is there to help customers thrive and live better.