IATA Timatic AutoCheck to Enhance Seamless Travel Experience for Star Alliance Customers

Dubai – The International Air Transport Association (IATA) and Star Alliance have agreed to enhance their long-standing relationship in the field of travel compliance solutions, with the Alliance adopting Timatic AutoCheck, the next generation travel documentation and verification system which supports contactless travel for its 26 member airlines.

Timatic AutoCheck offers a streamlined and interactive experience enabling travelers, airlines and travel professionals to easily access accurate and clearly worded immigration information. The entire document checking process has been automated with tailored instructions for each passenger.

With passenger traffic set to double by 2040, optimizing and enhancing airport processes will need to continue. Verifying passengers’ travel documentation is one of the more time-consuming tasks which will benefit from further automation. Timatic AutoCheck will play an essential role in supporting the transition towards contactless travel. Star Alliance expects to have the travel documents of over 340 million travelers checked via Timatic AutoCheck on an annual basis.

“Star Alliance is dedicated to enhancing the customer experience. We are delighted to partner with IATA for the Timatic AutoCheck platform, which we believe will not only boost operational efficiency for our member airlines but also significantly improve the customers’ airport experience. As travelers increasingly prioritize seamless journeys with minimum hassle, our adoption of the Timatic platform is a significant step in the right direction”, said Theo Panagiotoulias, CEO, Star Alliance.

“Timatic AutoCheck represents a further milestone in the pursuit of efficiency and convenience within the travel industry. By effortlessly navigating travel regulations, passengers can embark on their journeys with confidence and peace of mind. We are delighted that Star Alliance has chosen to continue our long-standing partnership and keep entrusting IATA Timatic as the source and tool for document compliance check”, said Willie Walsh, IATA’s Director General.

IATA’s most recent Global Passenger Survey (GPS) revealed that complex visa requirements deter travelers who want a convenient, digital online visa process. Moreover, many are willing to share their travel document information for faster airport immigration procedures.

• 36% of travelers said they have been discouraged from traveling to a particular destination because of the immigration requirements. Process complexity was highlighted as the main deterrent by 49% of travelers, 19% cited costs and 8% privacy concerns.
• Where visas are required, 66% of travelers want to obtain a visa online prior to travel, 20% prefer to go to the consulate or embassy and 14% at the airport.
• 87% of travelers indicated they would share their immigration information to speed up the airport arrival process, representing an increase from the 83% reported in 2022.

“Taking advantage of travelers’ willingness to use online processes and share information in advance, Timatic AutoCheck enables airlines, ground handlers, departure control systems and travel agents a customer-friendly online solution, through which travelers can check that they comply with all immigration requirements before setting off to the airport,” said Walsh.

For more information, please contact:

Corporate Communications

Tel: +41 22 770 2967

Email: corpcomms@iata.org

• Timatic AutoCheck can easily be integrated into airline reservation and departure control systems (DCS) as well as distribution systems used by travel agencies and online booking platforms and features the following product enhancements:
  • Simplified Regulatory Content: Timatic AutoCheck includes simplified and more user-friendly worded travel regulations, making them easier to understand. Travelers no longer need to know terminologies or read through complex regulations as the information is now provided in a concise manner.
  • Interactive Data Driven Approach: Leveraging the power of data, users will now be guided through each step of the compliance process, ensuring they possess all required documents and meet the entry requirements. Users can input their travel details and receive personalized responses.
  • Practical Recommendations: Timatic AutoCheck offers more than just information; it provides responses. Whether checking visa requirements, health regulations or entry restrictions, users now receive instructions on how to proceed and comply with regulations so they can promptly address any issues they may encounter.
  • Enhanced Automation: The latest automation features make self-service check-in even easier. Airlines have the option to incorporate the new Timatic AutoCheck into their systems enabling passengers to independently verify their travel documents and compliance status through the various check-in options on offer.
• Major DCS providers like Amadeus, Hitit and Sabre, along with various airlines and Star Alliance are already working with IATA to upgrade to the new Timatic AutoCheck, taking the next step towards a seamless travel experience and contactless travel.